By default employees are displayed in the time clock portal only if they have a shift scheduled for the day.
Solution 1.
Please check to make sure that your employee is listed on the published scheduled. If you need to make changes and add them to the schedule make sure to refresh the time clock portal in your browser once you have published the shift changes.
Solution 2.
It is possible to allow any employee to clock in/out regardless of whether they are on the schedule. Navigate to the Time Clock Settings.
Then set the option to All under Employees appearing on the time clock portal.
It is highly recommended that you set up Restrict Remote Clocking and disable an employee's ability to clock in/out from their personal dashboard.
If you continue to experience issues or have any additional issues about these settings please contact us via chat.